Station 5 · Block 08
One Standard, Many Tasks
A skill packages how your company does something, and Claude uses it wherever it fits
DescriptionDiligence
A skill is a recipe.
And an expert’s notebook: the method, the reference material, and the tools to do it right every time. The knowledge your best people took years to build, written down so Claude can use it.
Live demo
What a skill can hold
- InstructionsThe procedure, step by step: what to check, and when to stop and ask
- Reference filesPrice rules, checklists, templates, customer lists
- ScriptsCalculations that must come out the same every time
- ExamplesGood earlier results to match
Source: Anthropic · Equipping agents for the real world with Agent Skills
Project or skill?
| Project | Skill | |
|---|---|---|
| What it holds | One job: its files and its chats | One way of doing things: procedure, files, scripts |
| Example | Quotes · Customer correspondence | Hartmann quote · Hartmann order desk |
| Where it applies | Inside that project | Wherever the task fits, in any chat or project |
| Who gets it | Everyone the project is shared with | Owners can provide it to the whole team |
Source: Claude Help Center · What are skills?
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You can install other people’s skills.
Many are public. Install only from sources you trust, and read them first: a skill can contain code.
Source: Anthropic · Equipping agents for the real world with Agent Skills
Live demo
Everything from today, working together
Hartmann’s order desk: one skill, two connectors, one schedule.
- Every hourA scheduled task checks the service inbox, even when the laptop is closed
- GmailReads new customer emails and writes reply drafts
- Google DriveThe order list, standing in for the ERP
- The skillSorts each email, looks up the order, writes in Hartmann’s style, and knows when a person takes over
Source: Claude Help Center · Schedule recurring tasks in Claude Cowork
Always keep in mind
- 01 A person still sends itClaude drafts, sorts and flags. The decision, and the responsibility for what goes out, stays with you.
- 02 Someone owns the standardA skill is company practice in writing. Name the person who keeps it current, and who changes it when the rules change.